Communication Analyst

This is a remote position available only to New York residents.

• Review calls from a correctional agency and meet targeted call minute requirements with the ability to recognize key words, phrases, cryptic messages, slang/gang terms and other hidden messages and disseminate.
• Examine and analyze a variety of call recordings and escalate intelligence regarding victims, and persons suspected of violating statutes, policies and/or procedures, or program requirements administered by the assigned agency.
• Examine and analyze a variety of call recordings and respective intelligence regarding improper or unlawful activities including but not limited to; resulting in the diversion of controlled drugs, assault or any other bodily harm (physical or sexual), weapons location, cell phone location, escape, and suicide.
• Immediate notification to Investigations Manager and/or senior staff to include but not limited to eminent danger, child abuse, elderly Abuse, kidnapping, staff involvement with offenders, staff misconduct, and any staff sexual contact
• Listens to or reads through material in one language, ascertains understanding of the meaning and context of that material, and converts it into a second language, making sure to preserve the original meaning
• Proofread translated material for grammar, spelling and punctuation accuracy and returned in the required format
• Performs other related work as assigned

• Ability to multitask.
• Computer literate, specifically in Microsoft Office and Google Suite.
• Functional typing skills
• Detail oriented with specific emphasis on listening skills.
• Ability to maintain confidentiality relating to work performed.
• Ability to work in a secure team environment.
• Excellent proofreading skills with the ability to identify grammar, spelling, and punctuation errors.

Part Time and Full Time remote positions available.

Submit resumes to - jobs@psritech.com